Urgent Appointments
Please call the practice on 020 8269 2040 and speak to our receptionist. Please give as much information as possible to our trained receptionist who will communicate with the Duty Doctor for appropriate action. If you have non-urgent medical need, please submit online triage request and in most cases we aim to respond on the same day.
Routine Appointments
- Online – The quickest way to request a routine appointment is online via AccuRx triage. We aim to respond to your request the same day, either offering an appointment or, if no appointment is available, adding your request to a virtual waiting list. If you are requesting a specific GP, you may need to wait longer for an appointment
- Telephone – If you are unable to complete the online form, you can contact the practice by telephone. Your request will still be triaged the same as online requests.
- In Person – You can visit the surgery and speak with a receptionist during opening hours.
Who do I see?
Information about your appointment
Our practice receptionists are triage trained and will ask for details about your problem to allow you to be seen by the most appropriate clinician. This information will be treated with the utmost confidentiality.
In some cases, it may be that a clinician can deal with a problem over the telephone thereby saving you the need to visit the practice. All appointments are for 15 minutes, and for 1 problem only. If you feel have more than 1 problem, please add it on the triage form request.
If you need help with your appointment, please tell us on the Accurx triage form:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond.
- if you would prefer to consult with the health professional by phone, face to face or by text or email.
- if you need an interpreter
- if you have any other access or communication needs
Cancelling an appointment
If you are unable to attend your appointment for any reason, or the health problem has cleared up, please remember to cancel your appointment. Even cancelling your appointment with 10 minutes’ notice will enable us to see other patients in need.
We have a large number of people who do not attend their appointments every single week. This leads to wasted doctor and nurse time and being able to get an appointment.
To cancel your appointment:
- use your NHS App account
- phone us on 0208 269 2040, Monday to Friday from 8am to 6.30pm
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
- NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home Visits
If you require a home visit please let the receptionist know. Your call will be passed to the duty doctor who will call you to discuss your problem and will decide if you need a visit.
Generally, you may only request a home visit if you are housebound.