Important information about the coronavirus (COVID-19)
The NHS has put in place measures to ensure the safety of patients and staff which means your patient experience is subject to change.
Please do not attend the GP Practice.
If you have symptoms associated with Coronavirus, including a new continuous cough or a high temperature you are advised to stay at home for fourteen days.
If your symptom’s are serious, or get worse, NHS 111 has an online coronavirus service (https://111.nhs.uk) that can tell you if you need further medical help and can advise you what to do.
Only call 111 direct, if you cannot go online, or are advised to do so by the online service.
For the latest Covid-19 advice please visit www.nhs.uk/coronavirus
For all other queries, the practice will only be dealing with urgent issues. We are not offering routine face to face appointments. All clinical and administrative queries will be dealt with over the phone. A patient will only be seen if a Clinician feel a face to face appointment is needed after a telephone consultation.
This is following national guidance during the coronavirus pandemic.
IMPORTANT CHANGES TO APPOINTMENT SYSTEM FROM MONDAY 16th MARCH 2020
Due to developments around Corona Virus (COVID-19), we will be amending our current appointment system. There will be limited face to face appointments bookable by the receptionists for the foreseeable future. To ensure access to care continues we will be introducing a triage system which means requests for all appointments will work as follows:
Our reception team will ask questions about your symptoms
If your symptoms or reason for an appointment do not require an examination you will be offered a telephone consultation.
You will be given a date and a rough time to when to expect call. Please give 30 minute flexibility on time.
If you are given a face to face appointment, the GP will review you the information provided and may convert the appointment to a telephone appointment. Reception will contact you and let you know. If you do not hear, then assume the face to face appointment hasn’t been changed.
It is also possible that a different action is advised according to your need.
If you are given a face to face appointment then in order to help the flow of patients through the building and avoid crowding , please can you only use your appointment for one problem . Asking the doctor /nurse /pharmacist to deal with more than one problem can often lead to delays and increase risk to other patients who are waiting.
Reception will also be asking patients to only come into the building around the appointment time.
This new system will mean that everyone will be triaged first .We hope you understand that this measure is being put in place in light of the current situation so that we can continue to look after the patients, keep the surgery open and continue to provide care.
PLEASE DO NOT QUEUE AT THE DOOR AS WE WILL NOT BE BOOKING ANY APPOINTMENTS FOR WALK IN PATIENTS IN THE USUAL WAY .
If you have recently travelled in/out of the country and/or know you have come into close contact with somebody who has, or you are experiencing any of the symptoms of Coronavirus (symptoms and signs can be found at this website) please DO NOT attend the Practice under any circumstances. Please call 111 first. Following on from their advice call the reception team for a telephone consultation with a Clinician who will screen whether it is appropriate/safe for you to enter the premises.
We apologise for any inconvenience caused and thank you for your cooperation with this matter.
Sickness Certificates for Coronavirus
Request for medical certification from absence of work related to the Covid-19 pandemic
Isolation Note from NHS 111