We always try to provide the best service possible, but there may be times when you feel that this has not happened. We have a complaints procedure to respond to patient grievances. We are not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure this does not stop you complaining to the Health Authority. If you wish to make a complaint please write to or speak to the practice administrator. Full details will be taken and a decision on how best to undertake the investigation. Your complaint will be acknowledged within two working days whenever possible.
Patients who have a comment or complaint about a GP, Dentist, Pharmacy or Optician, which cannot be resolved locally with the Practice administrator can contact NHS England at:
PO Box 16738
Redditch B97 9PT.
Tel: 0300 311 22 33
Patients can also contact POhWER the NHS Complaints Advocacy for free independant confidential advice:
NHS Complaints Advocacy
Telephone: 0203 553 5960
(charged at local rate)
Minicom: 0300 456 2364
Text: Send the word ‘pohwer’ and then your name and number to 81025
Fax: 01438 846 025
London IHCAS Advocacy Hub,
Hertfordshire, SG1 3EE
For more information visit the website at www.pohwer.net