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Appointments

Appointments may be made either by telephone (020 8269 2040) from 8.00am onwards or by calling at the surgery during opening hours. When making an appointment please try and give as much notice as you can – also please try and telephone in the morning as soon as possible so that if your need is urgent you can be seen that day. You will be seen if your problem is urgent, but it may not be with the doctor of your choice.

Appointments to see a doctor can be made up to two weeks in advance.

We are able to offer 48-hour appointments with any doctor.

Appointments to see a Practice Nurse or Health Care Assistant can be made up to six weeks in advance.

Patients have the right to request a particular doctor when booking an appointment and we will endeavour to accommodate you. However, this may not always be possible due to circumstances beyond our control.

Book appointments online

You can also book an appointment with a doctor online using Patient Online Services.

To use this service, you must first register by completing an application form. You can do this online or you can download the application form and bring or send to the surgery. Application forms are also available at the Surgery. You will need to produce some form of photo identification e.g. passport, photo card driving license. You can only register to access your own appointments/medical records and you must be at least 18 years old.
Once your application has been processed you will be issued with your own personal registration codes. You will need these codes every time you wish to use the online services. Please allow 2 working days for us to process your application.

Patient Online Services

Online Services
 Manage your healthcare provision online
 CLICK HERE to sign up for this service.
CLICK HERE to login once you have your login details.

Online Services

Routine appointments with a doctor can be booked up to two weeks in advance

You may have to wait for a routine appointment with the doctor of your choice. You can of course book with another doctor if the wait is unacceptable.

Doctors' Appointments - Available on the day

We also have appointments available on the with the 'Duty Doctor'. This is by appointment only. Please phone the reception staff and you will be given a time to attend. While we will obviously try to keep to time the Duty Doctor who runs these sessions is also on call for any emergencies and so a wait may be unavoidable.

We are only able to deal with one problem in ths surgery, and the Duty Doctor may not be able to deal with all requests on the day.

It is preferable not to attend these sessions for long standing problems or long term certificates as these are better dealt with in a routine appointment by the doctor who knows you.

Using the doctors' time effectively - help us to help you

GP appointments are booked to last 10 minutes. Longer appointments can be arranged for complex problems or if there are many problems to be discussed. Please ask about this when booking an appointment. We would be grateful if you would bear this is mind when deciding on what you would like to discuss with the GP or nurse at your appointment. Please do not save up many problems for a single consultation as this can lead to the surgery over-running and delays for the following patients.

If you cannot keep an appointment please let us know as soon as possible so someone else can use that time. It is especially important to keep the speciality clinic appointments because of their limited times. We realise that there are many valid reasons why patients cannot come to the surgery – but if you tell us in advance we could offer your appointment to somebody else – ONE DAY THAT PERSON COULD BE YOU!

The telephone number for all calls including appointments is 020 8269 2040

We have introduced this system to meet the Government directive on patient access to their doctor.

PLEASE NOTE WE HAVE A RECORDED TELEPHONE SYSTEM – this is for the benefit of patients and staff alike so we can remedy any misunderstandings and also use it for staff training in telephone techniques.

© Neighbourhood Direct Ltd 2017
11-13 Charlton Road, Blackheath, London, SE3 7HB
Practice Website supplied by Oldroyd Publishing Group
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